Passenger Service Agent

Passenger Service Agent (Part-Time)

This part-time Passenger Service Agent role provides front-line customer service at Dulles Airport, supporting airline operations at the check-in counter and in the terminal. You greet passengers, assist with tickets and baggage requirements, and ensure a smooth and welcoming travel experience for a diverse international customer base.

• Greet passengers in the terminal and provide a friendly, professional first point of contact.
• Assist travelers at the ticket counter with check-in, boarding passes, seat assignments, and flight information.
• Support passengers with baggage check-in, including verifying baggage requirements and handling luggage that may weigh up to 50 pounds.
• Guide customers through passport and travel document requirements for international flights and answer related questions clearly and accurately.
• Deliver courteous and efficient customer service, resolving passenger concerns and directing them to appropriate resources when needed.
• Use computer systems and typing skills to process tickets, check-in information, and passenger data quickly and accurately.
• Maintain a professional appearance in accordance with the required uniform and represent the airline brand positively at all times.
• Work reliably in a part-time schedule averaging 20–25 hours per week, with the option to increase hours up to approximately 30 during peak summer periods.
• Arrive punctually and be in position before the shift starts, accounting for off-site parking and shuttle time to the terminal.
• Comply with airport security procedures and requirements associated with obtaining and maintaining an airport SIDA badge.
• Interact comfortably with a diverse population of passengers, offering respectful and inclusive service to travelers from various cultures and backgrounds.
• Collaborate with other airport and airline staff to support smooth passenger flow and on-time departures.

• Strong customer service experience, ideally in face-to-face roles such as retail or service sales.
• Previous experience in an airport or airline environment is highly preferred.
• Comfort working with passengers in a busy, fast-paced airport setting.
• Strong computer literacy and accurate typing skills for processing tickets and passenger information.
• Ability to lift up to 50 pounds occasionally to assist with luggage handling.
• Eligibility to obtain and maintain an airport SIDA badge in accordance with airport security regulations.
• Ability to manage time effectively and demonstrate consistent punctuality, including early arrival before scheduled shifts.
• Comfort interacting with a diverse international customer base and adapting communication style to different cultures.

• Previous airport experience is a plus and helps in understanding terminal operations and procedures.
• International travel experience is a strong plus, including familiarity with baggage requirements and passport needs.
• Background in retail customer service or other service-oriented roles is beneficial.
• Experience as a passenger service agent or similar front-line airline customer service position is advantageous.
• Ability to remain calm, courteous, and solution-focused when assisting passengers under time pressure.
• Willingness to work part-time hours, typically 20–25 per week, with flexibility to increase hours during peak seasons.

You join a dynamic airport environment where every day brings new interactions and experiences with travelers from around the world. The role offers stable part-time hours with opportunities to increase your schedule during busy seasons, making it ideal for those seeking flexibility. You build valuable skills in airline operations, international travel procedures, and high-level customer service, all while working as part of a professional, service-oriented team.

The position provides a pathway into the broader aviation and travel industry and allows you to contribute directly to creating a positive journey for every passenger.

You work at the check-in counter and passenger areas within Dulles Airport, in a busy and fast-paced terminal setting. The…