Visitor Services Coordinator, IS-1001-07

Visitor Services Coordinator, IS-1001-07

Final date to receive applications: 19 August 2026

Department: National Air and Space Museum

Employment Type: Full Time

Location: Chantilly, VA

Reporting To: Visitor Services Specialist

Compensation: $57,736 - $65,435 / year

OPEN DATE:
August 5, 2026

CLOSING DATE:
August 19, 2026
* This announcement will remain open until 150 applications have been received. As a result, it may close prior to the posted closing date
* Promotion Potential

POSITION TYPE:
Trust Fund

APPOINTMENT TYPE:
Indefinite

SCHEDULE:
Full Time

DUTY

LOCATION:

Chantilly, VA

Position sensitivity and risk:
Non-sensitive/Low Risk

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side.

Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

The Smithsonian Institution, National Air and Space Museum (NASM) seeks two coordinators for the Visitor Services program. The Visitor Services Coordinator works with the Visitor Services team to manage volunteers, communicate with the public, and support daily operations and activities at the Museum. The Visitor Services Coordinator works at both the National Air and Space Museum in Washington, DC and the Steven

F. Udvar-Hazy Center in Chantilly, Virginia.

This position is located in the Visitor Services Division within the Education and Visitor Experience Directorate of the National Air and Space Museum (NASM), Smithsonian Institution (SI). The Visitor Services Coordinator specializes in volunteer programming, training and management. They provide key support in the day‑to‑day work of the Visitor Services team. This includes entrance operations, health and safety, customer service, communication with the public, and collaboration with all NASM offices in addition to many SI offices.

The incumbent will uphold the Smithsonian, National Air and Space Museum’s philosophy, that the visitors’ “first and last impression” of their experience at the Museum is positive.

The Visitor Services Coordinator has the following major responsibilities:

• Support Visitor Services volunteer programs, including briefing volunteers at the Welcome Centers and managing museum floor operations.
• Plan, manage, and implement all elements of Visitor Services operations.
• Provide customer service for Museum visitors, staff, and volunteers.
• Establish essential relationships and coordinate across the museum and greater Smithsonian to meet visitor and museum needs.
• Provide direction and logistical management to a diverse group of people, establishing, implementing, and maintaining policies and procedures that ensure the smooth operation of the Visitor Services volunteer program.
• Maintain records of all volunteer activity, and provide administrative support to all NASM volunteers.
• Oversee timed‑entry operations, providing customer service for the public…