FAST Advisor Job in Chantilly, VA

Fast Advisor Position

We are looking for a Fast Advisor to support students and learners by delivering responsive service and clear guidance on payment-related questions, financial aid topics, and university policies. This contract-to-permanent position is based in Virginia and is ideal for someone who thrives in a high-volume customer service environment while balancing empathy, accuracy, and results. The person in this role will work closely with financial aid teams to resolve concerns, document interactions, and help create a positive experience for every student engagement.

Responsibilities:

• Respond to inbound inquiries and conduct outbound outreach to assist students and learners with account questions, payment options, and next steps.
• Provide individualized support by identifying each caller's needs and recommending solutions that align with university procedures and service standards.
• Partner with Financial Aid Advisors on daily support activities, including documenting cases, updating records, and helping move student issues toward resolution.
• Handle payment processing tasks accurately and complete related administrative steps in accordance with established guidelines.
• Participate in collection-related calling efforts to encourage timely action on outstanding balances for current and former students.
• Monitor call activity and queue demands while meeting performance expectations for productivity, responsiveness, and service quality.
• Collaborate with teammates and cross-functional partners to share feedback, contribute to discussions, and strengthen the overall student experience.
• Track recurring student concerns, identify patterns behind issues, and work with support teams to help address root causes.
• Use reporting tools and performance data to monitor results, manage priorities, and support continuous improvement efforts.