Client Success Coordinator in Chantilly, Virginia

Client Success Coordinator (Onsite - Fairfax, VA)

Looking to start or grow your career in a hands-on, people-focused role? This might be for you. We're looking for a Success Coordinator to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - coordinating across Sales, Operations, and Accounting while being the customer's main point of contact by phone, from contract through project completion.

This is a great opportunity if you're organized, reliable, great on the phone, enjoy helping people, and want to learn how a business runs from start to finish.

What you'll be doing:

• Coordinate new projects from contract to kickoff to completion
• Communicate with customers by phone throughout the process - listening, answering questions, and resolving concerns in real time (not just from a script)
• Support the Sales team with paperwork and follow-ups
• Keep CRM and internal systems accurate and up to date
• Partner with internal teams (Sales, Production, Accounting) to keep everything moving smoothly
• Conduct final customer satisfaction calls and help ensure a great customer experience from day one to close-out

What we're looking for:

• 1+ year of customer service, phone-based support, admin, or coordination experience
• Strong communication skills - comfortable handling live phone conversations, including calming down a frustrated customer
• Detail-oriented and dependable, with strong organizational skills
• Comfortable using a CRM and learning new systems
• Open to feedback and eager to grow
• Able to work onsite in Fairfax, VA

Important:

This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute.

Why join?

• Stable, long-standing company
• Paid training and support from day one
• Growth opportunities
• Friendly, team-oriented environment
• A role where your work truly matters