Success Coach

About the Department

The Division of University Life's Student Success Coaching unit isa hub for student engagement for all new freshmen and transferstudents and provides access to coaching for all undergraduate students dent success coaching increases the retentionrate and academic success of incoming students by helping studentsset and achieve academic, career, and personal goals and connectingstudents to campus and community resources. The Student Success Coaching unit provides incoming students access to ongoingmentoring and coaching from professional and student staff who maintain university-wide and college-specific knowledge to ensurethe success of Mason's incoming student populations.

Reporting to the Assistant Director, the Success Coach providesholistic support for their assigned caseload of incoming students in their first year and available for the duration of students'time at Mason as needed by using the university's chosenmethodology in the nine focus areas of development (academics andmajor fit, school community, managing commitments, effectiveness,commitment to graduation, career exploration, finances, civicengagement, and well-being). The Success Coach provides an elementof support for student career goals beyond the academic component.

Mason provides coaching methodology training to all incoming

Success Coaches. The Success Coach provides success strategies for students, manages outreach and support efforts, and intervenes instudent concerns to increase retention. The Success Coachcontributes to George Mason's strategic goals of preparingcareer-ready graduates while increasing graduation and retentionrates.

• Supports daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university's chosen methodology in the ninefocus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment tograduation, career exploration, finances, civic engagement, andwell-being);
• Guides students' career exploration and major fit processes toachieve academic and career goals, as well as identify barriers tosuccess and help students implement strategies to overcomethem;
• Maintains university-wide and college-specific knowledge of relevant policies, procedures and resources for first-yearstudents; and
• Success Coach II:
  In addition to the above, handles complex issues brought from Success Coach I, including substantial mental health challenges and complex emotional and academic advisingneeds, and supports the interdepartmental CARE team, whichcoordinates care and interventions for high-risk students.

• Monitors student progress and performance, analyzes problem areas, determines solutions, and conducts intervention activities and processes for students;
• Meets with and provides success strategies to students;
• Manages outreach and support efforts for students with avariety of academic and personal development skills necessary toachieve student success;
• Assists and supports all success and retention efforts withinthe school/college, while implementing interventions such as creating academic intervention plans with at-risk students in coordination with their academic advisors and coordinating check-in meetings to ensure progress on stated goals, all to improve student retention;
• Collaborates with academic advisors and other universitystakeholders to support student success;
• Provides appropriate, accurate, and timely academic advising,mental health, social, career, tutoring, and threat assessmentreferrals for students; and
• Follow-ups with at-risk/interventions for students identifiedin the Patriot Success Survey and other relevant student surveys toensure students have access to food, housing, safety, and academic support.

• Participates in university-wide foundational coaching training and ongoing professional development;
• Utilizes the chosen university platform for tracking and reporting student interactions and making referrals;
• Successfully participates in and completes thepost-certification quality assurance program with an average of“meeting expectations” or above, designed to ensure all successcoaches maintain their Inside Track methodology skills andframework when working with students and ensure all students arereceiving consistent care and support in their meetings with asuccess coach;
• Success Coach II:
  Provides shadowing and support for Success Coach I's.

• Supports divisional planning initiatives and other special projects as assigned, acting as a technical resource and SME as required;
• Actively participates in UL divisional meetings, initiatives,and in-person events to stay connected with divisional and institutional priorities, and to foster a cross-unitcollaboration;
• Participates in professional development workshops and training sessions for staff across the division to promote…