Success Coach

About the Department

The Division of University Life's Student Success Coaching unit isa hub for student engagement for all new freshmen and transfer students and provides access to coaching for all undergraduate students dent success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. The Student Success Coaching unit provides incoming students access to ongoing mentoring and coaching from professional and student staff who maintain university-wide and college-specific knowledge to ensurethe success of Mason's incoming student populations.

Reporting to the Assistant Director, the Success Coach provides holistic support for their assigned caseload of incoming students in their first year and available for the duration of students'time at Mason as needed by using the university's chosen methodology in the nine focus areas of development (academics andmajor fit, school community, managing commitments, effectiveness,commitment to graduation, career exploration, finances, civic engagement, and well-being). The Success Coach provides an elementof support for student career goals beyond the academic component.

Mason provides coaching methodology training to all incoming

Success Coaches. The Success Coach provides success strategies for students, manages outreach and support efforts, and intervenes instudent concerns to increase retention. The Success Coach contributes to George Mason's strategic goals of preparing career-ready graduates while increasing graduation and retention rates.

• Supports daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university's chosen methodology in the ninefocus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, andwell-being);
• Guides students' career exploration and major fit processes toachieve academic and career goals, as well as identify barriers tosuccess and help students implement strategies to overcome them;
• Maintains university-wide and college-specific knowledge of relevant policies, procedures and resources for first-year students; and
• Success Coach II:
  In addition to the above, handles complex issues brought from Success Coach I, including substantial mental health challenges and complex emotional and academic advising needs, and supports the interdepartmental CARE team, which coordinates care and interventions for high-risk students.

• Monitors student progress and performance, analyzes problem areas, determines solutions, and conducts intervention activities and processes for students;
• Meets with and provides success strategies to students;
• Manages outreach and support efforts for students with avariety of academic and personal development skills necessary toachieve student success;
• Assists and supports all success and retention efforts withinthe school/college, while implementing interventions such as creating academic intervention plans with at-risk students in coordination with their academic advisors and coordinating check-in meetings to ensure progress on stated goals, all to improve student retention;
• Collaborates with academic advisors and other university stakeholders to support student success;
• Provides appropriate, accurate, and timely academic advising,mental health, social, career, tutoring, and threat assessment referrals for students; and
• Follow-ups with at-risk/interventions for students identified in the Patriot Success Survey and other relevant student surveys toensure students have access to food, housing, safety, and academic support.

• Participates in university-wide foundational coaching training and ongoing professional development;
• Utilizes the chosen university platform for tracking and reporting student interactions and making referrals;
• Successfully participates in and completes thepost-certification quality assurance program with an average of“meeting expectations” or above, designed to ensure all success coaches maintain their Inside Track methodology skills and framework when working with students and ensure all students are receiving consistent care and support in their meetings with asuccess coach;
• Success Coach II:
  Provides shadowing and support for Success Coach I's.

• Supports divisional planning initiatives and other special projects as assigned, acting as a technical resource and SME as required;
• Actively participates in UL divisional meetings, initiatives,and in-person events to stay connected with divisional and institutional priorities, and to foster a cross-unit collaboration;
• Participates in professional development workshops and training sessions for staff across the division to promote…