Member Service Rep II - Chantilly

Why Join Apple Federal Credit Union

At Apple Federal Credit Union, we are more than a financial institution; we are a community‑focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we are committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact.

Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2025). Collaborative, welcoming environment with forward‑thinking leadership.

• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Paid volunteer time to give back
• Tuition reimbursement and ongoing training opportunities
• Annual TEAM Bonus plan

Under general supervision, but following established policies and procedures, performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties in accordance with the Apple Way principles of Team Up, Serve with Purpose, Challenge Yourself and Own It.

Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other member services and clerical duties as assigned by the Branch Manager, including basic loan transactions.

• Represent the credit union to members in person, by mail, or by telephone in a courteous, professional manner and provide prompt, efficient, and accurate service in processing all transactions such as deposits, withdrawals, opening new checking/savings accounts, direct deposits, IRA’s, ATM cards and loan rates.
• Receive loan payments, checks and cash for deposit into members’ savings and/or checking accounts, verify amounts, examine checks for proper endorsement and negotiability and input information into the computer system. Process mail transactions, reply to member correspondence regarding transactions affecting their accounts.
• Provide basic account information on loans and shares products or existing accounts as needed.
• Under direction of branch management, contact members regarding deposit accounts, loan applications, and other products as directed. May process consumer loan applications as directed by manager.
• Input comments and record member activity in the Synapsys MRM as needed.
• Identify opportunities for cross‑selling and offer potential sales opportunities (PSO’s) as presented in Synapsys and refer members accordingly.
• Learn credit union products and services and be able to cross‑sell them to members.
• Process member requests for share withdrawals.
• May disburse loan and share withdrawal checks. Follow up on work left at desk by members.

1. This position will be assessed against the following performance competencies:

• Challenging Yourself
• Communications
• Serving with Purpose
• Owning It
• Teaming Up

2. This position will be assessed against annual goals.

Experience: Minimum 24 months financial institution experience. Previous teller or customer service experience preferred.

Education: High school diploma or equivalent (GED).

Interpersonal

Skills:

Excellent oral and written communication skills.

Other

Skills:

Ability to learn and cross‑sell credit union products and services; excellent math ability and attention to detail; proficiency in the use of Symitar for posting teller transactions and inquiry on deposit accounts and loan accounts; proficiency in Akcelerant to perform basic inquiry on loan applications in process, and to input basic loan application information; proficiency in Synapsys MRM to act on PSO’s, create and input to events, and…