Credit Manager

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best-in-class products, service, and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

You will build a career that you are proud of, at a company you can believe in.

We are currently seeking the right individual to fill an immediate need for a Credit Manager full time and on-site for our F001 Chantilly VA location. If you have familiarity and experience with credit, collections and accounts receivable coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts receivable operations.

This role is critical in protecting company assets while supporting sales growth and optimizing return on receivables. The Credit Manager manages daily credit and collection activities in alignment with company policy and assigned authority, balancing risk management with customer support to drive profitable growth and minimize exposure. This position is responsible for managing a portfolio of accounts receivable of up to $30 million/month requiring strong financial judgment and business partnership.

• Monitor customer balances and aging, act on delinquent accounts
• Develop and execute effective collection strategies
• Review and manage credit limits and lien rights to protect company interests
• Resolve disputes in partnership with sales and customers
• Manage bad debt exposure, including recovery efforts and legal escalation when necessary
• Ensure compliance with applicable laws and regulations (e.g., UCC, FDCPA, ECOA, liens, bonds, Sarbanes-Oxley)
• Partner with sales teams through regular branch interaction and customer visits
• Structure credit solutions (e.g., joint check agreements) for project-based accounts
• Handle complex, high-risk, or exception accounts beyond standard authority
• Review obtained credit information, evaluate credit risk, and approve or decline credit accounts and credit limits, in accordance with established company policies and terms, in a timely manner.
• Conduct or supervise credit investigations on existing and potential customers to extend or raise credit limit and monitor exposure.
• Contact credit customers through phone, e-mail, or on-site visits regarding their balance due, contributing to prompt payments.
• Ensure regular follow-up with customers.
• Build relationships with customers and sales team through routine communication and visitation.
• Regular discussion of A/R strategy in cooperation with Market Credit Manager.
• Focus on improving customer payment schedules, increasing Ferguson’s collection percentage, and reducing Days Sales Outstanding (DSO), past due balances, write-offs, and disputes.
• Understand and maintain lien and bond rights, through creation and monitoring of customer job accounts.
• Keep management informed concerning the status of customers and receivables.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and…