Guest Service & Sales Representative

B.

F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. It processes check‑ins/outs, and assists guests with reservations and requests in a friendly, professional and timely manner, while following

B.

F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

• Guest Service:
  Anticipates and responds to guests in a friendly and positive manner. Provides the highest level of service. Processes check‑ins and check‑outs, verifies billing, creates reservations, and processes special requests. Assists guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary.
  
  Understands and follows the guest service recovery program.
• Financial Results and Cost Control:
  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up‑selling rooms and amenities. Follows procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Self / Workload Management:
  Produces the required volume of work by planning, organizing, and prioritizing work duties. Adheres to general work rules and department procedures. Attends all required department and hotel meetings.
• Safety /
  
  Risk Management:
  
  Maintains a clean and safe work area in compliance with regulations. Follows procedures for guest/team member incidents. Is knowledgeable of hotel emergency procedures.

• High school diploma or GED required.
• 1+ years prior guest service experience preferred, preferably in a hospitality setting. Excellent verbal communication skills, attention to detail, customer focus, and the ability to perform job duties in a fast‑paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.
• EEO AA M/F/Vet/Disabled

$17.00 per hour – Guest Service & Sales Representative, part‑time, Hampton Inn Dulles South.

B.

F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer / Veterans / Disabled.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Source:
Hospitality Online