Technical Account Manager; TAM - TSSCI w CI Poly

Technical Account Manager (TAM) - TSSCI w CI Poly

Join to apply for the Technical Account Manager (TAM) - TSSCI w CI Poly role at Spry Squared, Inc.

- Cybersecurity and Managed IT Services

Must be a US Citizen
MUST HAVE A MINIMUM SECURITY CLEARANCE OF TS/SCI with CI Poly

• Develop and maintain strong, long‑term relationships with customers, acting as their primary point of contact and trusted advisor throughout the customer lifecycle.
• Drive customer success by helping customers understand and effectively utilize the platform’s capabilities, ensuring they achieve their business goals and desired outcomes.
• Develop and execute strategic account plans that align with customer goals, identify expansion opportunities, and drive increased platform usage and adoption.
• Act as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence development of new features based on customer needs.
• Lead the onboarding process for new customers, delivering high‑level training to ensure customers quickly become proficient and comfortable with the platform.
• Regularly monitor customer health metrics, develop customer success plans, and provide data‑driven insights and reports to customers and internal stakeholders.
• Work cross‑functionally with sales, engineering, and product management teams to align customer needs and drive mutual success.

• Bachelors degree in business, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.
• Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers.
• Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success.
• Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership.
• Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health.
• Problem‑solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast‑paced environment.
• Willingness to travel as needed to meet with customers and support their needs.

• Project Management experience and/or certifications (such as PMP).
• A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter.

$150,000 - $200,000 annually, depending on experience.

All your information will be kept confidential according to EEO guidelines.

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe. Spry Squared provides organizations with best‑in‑class enterprise solutions, managed IT services, cybersecurity solutions, IT professional services, recruiting services, and project/program management and technology products.

We are your strategic partner and value‑added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.