Systems Technician

Overview

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Job Qualifications:

Skills: Customer Service, Information Technology (IT), Troubleshooting

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

Apply your expertise to advance the mission and optimize our business strategy as a Systems Technician nsform technology into opportunity as a Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

This position requires working onsite in our Chantilly, VA office location five (5) days per week. This position is best suited for an individual who is confident working without in-person team support and displays the knowledge to troubleshoot and solve customer requests.

• Provides installation, maintenance and troubleshooting support for information systems applications and related peripheral hardware
• Set up workstations with computers and necessary peripheral devices (switches, printers etc.)
• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
• Install and configure appropriate software (Win
  10-11) and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

• Education:
  
  Associate degree required
• Experience:
  
  5+ years of technical / vocational IT experience
• Must be able to lift up to 75 pounds; work on ladders and pull wiring/cables
• Desire to delight and deescalate customer issues and requests
• Clearance: TS/SCI POLY required to start
• Location:
  
  Onsite in Chantilly, VA office 5 days/week
• US Citizenship required

• IT-related certifications (e.g. ITIL V4, Sec+, Net+)
• Experience with ticketing systems (e.g. Service Now, Remedy, etc.)

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $39.10 - $52.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA VA Chantilly

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our…