Sr. Software Engineer; ServiceNow

Overview

Who we are
:
At Applied Network Solutions (ANS), we bring together some of the most curious minds in networking and cybersecurity. ANS was founded to disrupt the status quo
. For over 25 years, our team provides expertise in network, system engineering and both offensive and defensive cybersecurity operations.

What We Do
:
Our vision is for a future in which talent and customers alike come to ANS because of our reputation for delivering technical excellence, solving our nation’s toughest challenges and our ability to exceed expectations.

Why ANS
:
At ANS we value the integrity of your work. We are looking for the right person to plan, analyze, design, develop, test, secure, integrate, implement, operate, and maintain the custom solutions that ANS delivers. Together, let’s ensure today is safe and tomorrow is smarter
.

ANS is seeking a Sr. Software Engineer (Service Now) to join our team in Chantilly, VA.

• Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
• Oversee and guide team members in the deployment, administration, development, and integration of the Service Now suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on Maria
  
  DB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting RMF authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
• Guide the automation and orchestration of Service Now deployment activities using modern tools and methods (Ansible, Python, Terraform, Power Shell), and mentor the team in best practices for testing, validation, and verification.
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing RCA and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

• TS SCI Poly
• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master’s and 10 years OR a bachelor’s and 12 years OR an associate’s and 14 years OR HS and 16 years.
• Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include:
• Must have at least 5 years of relevant Service Now experience that can be a combination of work history, education, and training.
• Must have Certification:
  Service Now Certified System Administrator.
• Must have at least one other advanced Service Now certification.
• Team Leadership experience.
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of Service Now SDLC.
• Experience with at…