Data Center Technician , DCC Communities

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

We’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN and other non‑immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware and operating system repairs to contribute to overall availability of AWS services
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues
• Helping to interview, train and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs and gangways safely and without limitation
• Work in an industrial environment

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment or Data Center Operations experience
• High school or equivalent diploma

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a colocation data center facility
• 2+ years of server hardware troubleshooting and repair experience
• 2+ years of Linux troubleshooting, such as firmware flashes and BIOS configuration experience

Amazon is an…