Tier 3 Operations Lead Security Clearance

Position: 4340 Tier 3 Operations Lead with Security Clearance
OVERVIEW:
We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team responsible for Tier 1-3 incident management and serves as the final technical escalation point for complex system and user issues. The ideal candidate has deep hands-on troubleshooting experience, a strong understanding of operational support in classified environments, and the ability to lead personnel while maintaining compliance with government security and operational requirements.

GENERAL DUTIES:
* Lead, mentor, and provide technical direction to a Tier 1-3 operations support team
* Serve as the final escalation authority for complex or high-severity technical incidents
* Perform advanced troubleshooting, root cause analysis, and resolution of Tier 3 issues
* Analyze, write, and optimize SQL queries in support of incident resolution, data validation, and reporting
* Develop and maintain automation and diagnostic scripts using Bash or Power Shell
* Provide direct operational support to government users, including issue resolution and escalation coordination
* Support and troubleshoot Identity and Access Management (IAM) solutions, including proprietary and commercial off-the-shelf (COTS) tools
* Ensure incidents, problems, and changes are handled in accordance with established ITIL-based processes
* Coordinate with engineering, cybersecurity, and government stakeholders to resolve systemic issues
* Identify trends, recurring issues, and operational gaps; recommend and implement process improvements
* Ensure compliance with DoD security policies, procedures, and audit requirements

REQUIRED QUALIFICATIONS:

* Minimum of 5 years of professional experience in technical operations, systems support, service desk, or a related field
* Demonstrated experience acting as a senior escalation point for Tier 3 support
* Strong hands-on experience with SQL query development and troubleshooting
* Experience developing scripts using Bash or Power Shell
* Experience providing direct support to end users or customers in a secure or regulated environment
* Experience supporting Identity and Access Management (IAM) systems (proprietary or COTS)
* Strong written and verbal communication skills suitable for government customers
* Ability to operate effectively in high-pressure, mission-critical environments DESIRED

QUALIFICATIONS:

* Experience supporting DoD or Intelligence Community (IC) customers
* Familiarity with DoD security frameworks and policies (e.g., RMF, STIGs)
* ITIL Foundation or equivalent certification
* Experience with incident response, sustainment, or operational readiness programs
* Prior experience working in classified or air-gapped environments CLEARANCE:
* Top Secret clearance minimum