IT Support Technician

Belong. Connect. Grow. with K ! K ’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.

IT Support Technician

• Innovative Projects:
  Support IT environments that enable mission-critical work.
• Collaborative Environment:
  Be part of a team that values responsiveness, teamwork, and customer service.
• Impactful Work:
  Ensure users have reliable, secure access to the tools they need.

• Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
• Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
• Respond to service desk tickets, diagnose technical problems, and resolve or appropriately elevate issues.
• Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

• Active TS/SCI with a Polygraph
• Bachelor’s degree
• Minimum of 8 years relevant experience
• Experience providing hands‑on IT support in a desktop or service desk environment.
• Strong troubleshooting skills for hardware, software, and basic network issues.
• Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
• Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
• Ability to communicate technical information clearly to non‑technical users.
• Experience documenting technical issues, resolutions, and procedures.
• Ability to manage multiple support requests in a fast‑paced environment.
• Attention to detail and strong customer service skills.

• Previous experience supporting a government or defense contractor environment.
• Familiarity with basic server administration or endpoint management tools.

• Location:
  
  On‑site
• Travel Requirements:
  Minimal (0–20%)
• Working Hours:
  
  Standard business hours

Apply today and join K  in supporting technology solutions that help enable missions that matter.

K  offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.

K  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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