Product Support Specialist
Listed on 2026-05-15
-
IT/Tech
IT Support, Technical Support
The Role
We are seeking a Product Support Specialist to join our growing technical team. This customer‑facing, hands‑on role supports the installation, configuration, validation and everyday use of Lab Logic’s chromatography (Laura) and LIMS (PETra / SPECTra) platforms.
In this role, you will work closely with pharmaceutical, PET radiopharmacy and research customers operating in highly regulated environments. When not travelling, the position will be based in our Chantilly office.
Key Responsibilities- Provide helpdesk support and remote troubleshooting for software issues and instrument integration
- Install and configure Lab Logic software and associated systems, including database setup, upgrades, and migrations
- Support instrumentation and resolve communication issues (e.g., RS232, USB, Ethernet, COM ports, drivers)
- Deliver onsite installation support and customer training
- Assist with system validation processes, including IQ, OQ, and PQ
- Develop and maintain technical documentation, including user guides, help resources, and FAQs
- Excellent IT skills including MSSQL, Oracle, Windows Server and Windows Desktop
- Experience in hardware and software support
- Strong troubleshooting and analytical skills applied to diagnosing and resolving technical issues
- Ability to manage workload effectively and prioritise support calls in a fast‑paced environment
- Good communication skills across written, phone and in‑person interactions
- Ability to work collaboratively as part of a team within an ISO 9001 quality environment
- Experience with in a laboratory environment and/or software development environment
- Experience integrating instruments via serial/USB/Ethernet connections
- Understanding of GMP, GAMP or regulated software validation
- Computer Science/Medical background
- General knowledge of coding
We offer outstanding benefits such as an auto allowance, 401(k) with match, comprehensive medical, dental, and vision insurance, and a generous allotment of 21 days of paid vacation, in addition to company holidays.
With an expanding organization, there are substantial growth opportunities for high performers.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).