Servicenow Developer w​/TOP SECRET Clearance

Responsibilities & Qualifications Responsibilities

• Monitor health, usage, and overall compliance of Service Now and its applications.
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
• Understand how Service Now can enable the client to become more efficient and configure the platform to achieve measurable benefits.
• Coordinate application and platform upgrades.
• Develop systems integrations and process automation.
• Configure and maintain SLA, catalog items and their associated workflows.
• General support, administration, and maintenance of Service Now platform and associated applications.
• Work closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Provide overall O&M support for all Service Now modules and custom applications based on the release schedule.

• US Citizen
• Active TS/SCI or TS with SCI eligibility clearance
• Bachelor’s Degree in Computer Science or related field
• Service Now Certified System Administrator or Service Now Certified Application Developer.
• A minimum of 3-5 years’ experience with Service Now administration.
• Experience troubleshooting integration management, security, and application issues.
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
• Demonstrated ability with Service Now case, incident, change, problem, request, CMDB and knowledge management applications.
• Experience in custom application development and workflow automation in Service Now.
• Experience in configuring and troubleshooting CSM Modules specific to customer portal, catalog items and case management workflows.
• Experience in API integration and troubleshoot API issues.
• Experience in IT service management and ITIL best practice implementation.
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Ability to work independently under minimum supervision.
• Exceptional customer service skills.
• Good presentation skills and ability to interact with senior executive and managers.
• Applies standard methodology, techniques, procedures, and criteria.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Up-to-date knowledge of marketplace and technology changes pertinent to Service Now, monitoring tools, and ITIL processes.

• ITIL v3/v4 Certification

We are seeking a Service Now Developer to join our team supporting Space Development Agency.

We are providing Enterprise software support for SharePoint, Power BI and Service Now in a growing agency. SDA is committed to the implementation of the full suite of Service Now software solutions.

Tek Synap, a Fast 50 technology company in Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Chantilly, VA/Hybrid
• Type of environment:
  Office
• Noise level:
  Low
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Less than 10%

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or…