Technical Support

Job Title:

Technical Support

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

CACI is seeking a Technical Support candidate to work with a friendly team with growth opportunities. Provide front line customer interaction to solve basic technical problems and support all assigned areas of configuration management and tracking of all program help desk tickets. Coordinate outages and generate reports about the program's tickets to ensure SLAs are met and all tickets are routed properly.

Assist with gathering and preparing contract CDRLs ensuring contract deliverables are being met on schedule. 5 days onsite and possible local travel less than 10%.

• Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
• Responsible for opening, tracking and closing trouble tickets
• Ensures problem ownership and promotes end-user satisfaction
• Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner

• Active and current TS/SCI with polygraph
• Bachelor's degree or equivalent, and a minimum 5 years of related experience
• Security+ Certification (current)
• Experience with Service Now
• Strong customer service, active listening, verbal and written communication skills
• Detail-oriented and ability to multi-task in a fast-paced environment
• Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)
• Documentation and updating Service Now incidents
• Providing support to end-users spanning a variety of issues
• Identifying, researching, and resolving technical problems
• Responding to telephone calls, email, and personnel requests for technical support
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Works independently with limited supervision
• Good organizational and leadership skills
• Good time management and problem-solving ability
• Good analytical and logical skills

• CM Data Base (CMDB) experience
• Experience with Problem and Incident Management

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.