DCO Tech, Amazon Publisher Services

Overview Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break‑fix, troubleshooting network issues, responding to operational incidents, and routine repairs to maintain AWS services availability.
• Serve as primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Assist with interviewing, training and onboarding of new team members.

• Work shifts longer than 8 hours to support 24/7 operations (including nights, weekends, and holidays).
• Work may be assigned to data centers at various operational stages; travel may be required to established locations for training until the designated site becomes operational.
• Travel to or commute between data center locations (over or under 50 miles) as required.

• Lift and move materials up to 40 pounds.
• Work in cramped, elevated, or industrial locations.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Demonstrate strong aptitude for troubleshooting and problem solving.
• Resolve problems at root while understanding broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently in the absence of direction or support.
• Drive process innovation to improve effectiveness.

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience with computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.

• Experience working in cramped spaces or elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience in a data center environment (racking, cable management, hot/cold aisles, containment).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.