ServiceNow Automation Engineering Lead

Join our team as a Service Now Automation Engineering Lead at CASE Management Consulting! This role requires an active TS/SCI clearance (with the ability to obtain a CI poly)

This position is contingent upon contract award.

CASE Management Consulting is seeking a qualified Service Now Automation Engineering Lead in support of an anticipated opportunity. This position will support the envisioning, integration, configuration, tuning, and sustainment of software solutions and operational processes supporting end-to-end (E2E) performance visibility across COMM-supported infrastructure environments.

The ideal candidate will possess experience supporting Service Now automation, operational support systems, and enterprise infrastructure environments within commercial and/or government service provider settings.

• S upport the design, integration, configuration, tuning, and sustainment of Service Now automation solutions
• Assist with operational and business support systems (OSS/BSS) initiatives aligned with enterprise infrastructure visibility requirements
• Develop and maintain Service Now automation workflows and platform integrations
• Support end-to-end operational performance monitoring and reporting capabilities
• Collaborate with engineering and operational teams to improve platform performance and operational efficiency
• Support operations and maintenance (O&M) activities for Service Now-related solutions and supporting infrastructure
• Contribute to process improvement and automation modernization efforts across enterprise environments

• Holds an active TS/SCI security clearance
• Bachelor’s degree in a related technical field, including Science, Technology, Engineering, or Mathematics (STEM)
• Minimum of three (3) years of recent relevant experience supporting commercial service provider and/or government service provider environments
• Experience supporting the design, development, integration, configuration, and operations & maintenance (O&M) of Service Now automation solutions
• Experience supporting operational support systems (OSS) and/or business support systems (BSS) environments
• Strong understanding of enterprise operational workflows, automation, and infrastructure visibility concepts
• Advanced degree and/or relevant technical certifications
• Experience supporting enterprise-scale Service Now environments
• Prior experience supporting government or mission-critical environments
• Experience leading engineering or technical implementation efforts

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.