Associate Director, Technology Services

Job Details

Title: Associate Director, Technology Services

Department: Auxiliary Services and Operations

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time (1.0 FTE, 40 hrs/wk)

Work Schedule: Full-time

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: $85,000-$95,000 - commensurate with education and experience

Criminal Background Check: Yes

The purpose of Auxiliary and Business Services (ABS) is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value, increase student success, and enhance financial conditions.

The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university, including members and guests of George Mason, to ensure the security and safety of the Mason community.

This position develops, implements, and manages the institution’s physical security systems. The role also supervises the Card Access Security Office (CASO) team and assists the Director with leading the Technology Services team in ABS. It ensures total operation and security of the electronic card access system, the University’s camera systems, and any other connected systems. The Associate Director oversees all operations for systems and interfaces with central IT for approvals.

The position ensures support for systems, desktops, peripherals, and other needed equipment. It also ensures the confidentiality and security of all University information in compliance with George Mason University’s computing policies. The Associate Director supervises a team of technology specialists and CASO operations.

Project/Process Management:

• Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance.
• Delegate project leads, manage and lead work teams as required.
• Develop and manage operations, processes, and staffing for the assigned systems.
• Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards.
• Monitor and manage budgets for CASO operations and technicians, and Technology Services.
• Manage and coordinate with the University’s security program to avoid and/or control losses and apply the processes necessary to provide a secure environment.
• Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man‑made disasters and criminal activity on the organization’s ability to deliver services.
• Develop standard operating procedures for IT operations for the division.
• Develop ways to enhance integrations with other University systems and streamline processes.
• Develop, manage or conduct surveys and analyses of processes and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities.

Application/System Administration:

• Oversee and manage the design, development, and maintenance of all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules.
• Responsible for operations and performance of assigned applications and systems.
• Ensure compliance with industry standards of assigned applications and systems.
• Ensure development of technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications in adherence to SDLC best practices.
• Provide support and guidance to internal customers during application development and post deployment.
• Manage and mentor full‑time employees…