Service Desk Specialist

MANTECH seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.

• The Service Desk Specialist is the Tier 1 team member of an IT Enterprise Service desk responsible for the IT-related service requests and incidents, and problems for the customer's IT business and mission-focused enterprise systems.
• The Service Desk Specialist will directly receive, prioritize, document, and resolve end-user submitted requests. They will use common IT skills and tools to provide hands‑on troubleshooting assistance at the desktop level.
• The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop OSs, desktop/web applications, and unified communications (VTC, VOIP phones, etc.).
• Able to learn, troubleshoot, and repair/resolve various issues/requests for peripheral devices.
• Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
• Must work an eight‑hour shift from 10:00 AM until 6:00 PM. The Service Desk is available 06:00 AM – 6:00 PM Monday through Friday.
• Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.

• Bachelor’s Degree and at least 1 year of relevant experience; an additional 1 year of experience may substitute for the degree.
• Security+ certification and a corresponding Compute Environment certification for a Microsoft Windows environment such as CompTIA A+ or a Microsoft Windows certification.
• Ability to work directly with customers over the phone to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
• Desirable: ITIL fundamentals.
• Capability to collaborate and independently learn new technologies.

• Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph.

• The person in this position must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co‑workers, management, and customers via email, phone, or virtual communication, which may involve delivering presentations.