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ServiceNow Developer
Job in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-06-02
Listing for:
NTT DATA
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, IT Support
Job Description & How to Apply Below
Service Now Developer Job Summary
NTT DATA is seeking a highly motivated and experienced Service Now Hardware Asset Management (HAM) Developer to join our dynamic IT team in Chantilly, Virginia. In this role, you will design, develop, implement, and maintain our Service Now HAM capability and its integrations, ensuring accurate and efficient management of our hardware assets throughout their lifecycle. You will collaborate with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from our asset data.
Job Duties- Development & Configuration
- Design, develop, configure, and customize Service Now HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
- Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
- Develop and enhance Service Portal components for self‑service asset requests, tracking, and reporting.
- Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
- Integration
- Develop and maintain integrations between Service Now HAM and external systems, inventory management systems and discovery tools.
- Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.
- Process Improvement & Automation
- Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
- Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
- Support & Maintenance
- Provide expert‑level support, troubleshooting, and issue resolution for the Service Now HAM module and related integrations.
- Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.
- Documentation & Best Practices
- Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.
- Adhere to Service Now best practices, coding standards, and security guidelines.
- Participate in code reviews and provide constructive feedback.
- Minimum 12 years of experience to include the duties and responsibilities outlined above.
- Bachelor’s Degree in a relevant field may be substituted for 5 years of relevant experience.
- Minimum 5 years of experience in Service Now platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.
- Minimum 3 years of experience with Service Now HAM implementation and configuration.
- Minimum 2 years of experience in integrating Service Now with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.
- Ability to obtain and maintain a Secret clearance.
- Bachelor's degree.
- In-depth understanding and practical experience with Service Now CMDB, ITSM, and ITAM modules.
- Strong analytical and problem‑solving skills with the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills, with the ability to translate technical concepts to non‑technical stakeholders.
- Service Now Certified Application Developer (CAD).
- Service Now Certified Implementation Specialist – ITAM (CIS‑ITAM).
- Service Now Certified System Administrator (CSA).
- ITIL v3 or ITIL 4 Foundation certification.
- Experience with other Service Now modules like Discovery, Service Mapping, etc.
- Experience with data migrations into Service Now.
- Experience working in an Agile/Scrum development environment.
- Experience with Service Portal development.
- Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in‑use, refresh, disposal).
- Familiarity with asset discovery methods and tools.
The starting pay range for this remote role is $122,648 - $283,906. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will…
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