Field Service Technician

Field Service Technician

Fully cleared Field Service Technician to support an Intelligence Community program in Chantilly, Virginia.

• Provide incident response support for desktops, systems, Office, and client‑proprietary products.
• Use ITIL-based processes to triage, categorize, act, and resolve incoming incidents, requests, and demands.
• Analyze, troubleshoot, design and implement fixes.
• Provide basic user training for off‑the‑shelf applications and custom tools.
• Perform remote desktop triage and system repair using remote tools. /li>
• Answer questions regarding system procedures, online transactions, system status, and downtime procedures.
• Collaborate with network services, software systems engineering, and/or application development to restore service and identify problems.
• Utilize specialized systems administrator experience (access management/file transfer).
• Travel locally between customer buildings or to alternate locations for special projects.
• Maintain and update records and tracking databases.
• Use best practices and knowledge of internal or external business issues to improve products or services.

• Active TS/SCI with Polygraph security clearance.
• Bachelor’s degree and 2+ years of experience (or equivalent experience).
• Experience resolving technical problems and answering queries by telephone, in-person, or via self‑service involving computer hardware, software, network, system/application access, and telecommunications systems.
• Availability to work client‑assigned 7 am–4 pm shift at the Chantilly, VA site.
• Strong communication skills and ability to communicate effectively with a wide variety of stakeholders.
• Ability to embrace diverse technical disciplines with excellent customer service skills.

Pay Range: $69,550.00 – $. The Leidos pay range is a general guideline only and does not guarantee compensation.

Competitive compensation, health and wellness programs, income protection, paid leave and retirement.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.