Business Process Consultant Security Clearance

Position Summary

Blue Sky Innovative Solutions, LLC is seeking a mid-level Business Process Consultant (BPC) to support a federal customer's Service Now maintenance and enhancement initiative. The BPC serves as the bridge between mission owners, key stakeholders, and the technical delivery team—translating operational needs into actionable Service Now workflows, documented requirements, and approved software specifications. Working in a fast-paced, iterative development environment across multiple classified network domains, the BPC is responsible for requirements elicitation, business process analysis, workflow documentation, and facilitation of Government Change Control Board (CCB) reviews throughout the period of performance.

• Facilitate structured workshops with the federal customer's process owners, sponsors, and key stakeholders to define, document, and align current-state business workflows with Service Now best practices.
• Conduct as-is / to-be process mapping sessions across Service Now modules including ITSM, ITAM, HRSD, and SPM, identifying gaps, redundancies, and automation opportunities.
• Develop and maintain business process workflow diagrams in Visio or equivalent tooling, capturing end-to-end flow from trigger to resolution for all in-scope processes.
• Lead facilitation of Service Now Out-of-the-Box (OOTB) form, field, workflow, and process guide reviews, and document accepted deviations or customization rationale.
• Translate stakeholder inputs into structured user stories, acceptance criteria, and functional specifications suitable for direct handoff to the Service Now development team.

• Lead requirements elicitation interviews with Government business owners across operational domains (HR, IT, financial management, asset management) to capture functional and non-functional requirements.
• Produce comprehensive requirements documentation packages including use cases, process narratives, data flow diagrams, and functional decomposition artifacts.
• Collaborate daily with the Senior Service Now Architect and integration developers to ensure requirements are understood, technically feasible, and traceable through development, test, and delivery.
• Maintain a living requirements traceability matrix ensuring all approved user stories and documented requirements map to delivered capabilities and test cases.
• Support business requirements analysis for API development efforts enabling data transfer between Service Now and external federal customer systems, including HR, logistics, and financial management platforms.

• Coordinate and facilitate Government reviews of all requirements documentation, obtaining written approval from the Contracting Officer's Representative (COR) and designated customer stakeholders prior to development initiation.
• Manage the Change Control Board (CCB) process—draft, track, and document change requests; prepare impact assessments for review; and ensure all approved changes are reflected in updated baseline documentation.
• Serve as the primary liaison for requirements-related communications between the Government team and the Blue Sky technical delivery team, maintaining transparency on scope, open decisions, and change impacts.
• Produce and deliver meeting minutes for all requirements and CCB sessions within 24 hours of meeting conclusion, capturing decisions, action items, and open issues.

• Elicit and document business requirements for enterprise Knowledge and Records Management workflows within the Microsoft SharePoint/Teams suite across unclassified, Secret, and Top Secret network domains.
• Capture and document user requirements for FOIA request management and response workflows to be implemented within the SharePoint environment.
• Work with the SharePoint/Power BI Developer to define reporting requirements, identify data sources, and validate that delivered Power BI dashboards meet stakeholder reporting needs.

• Collaborate with the Testing and Training Coordinator to develop accurate, process-aligned training materials, user guides, and Standard Operating Procedures (SOPs) for every new capability release.
• Support and co-facilitate user workshops and on-site training sessions, providing subject-matter context on business process intent behind delivered workflows.
• Document and maintain business process knowledge transfer files to ensure continuity during transitions and to support the federal customer's knowledge management objectives.

• Contribute requirements-related status and risk inputs to weekly progress reports and monthly Program Management Reviews.
• Identify, document, and elevate requirements-related risks, issues, and dependencies through the project RIDAC (Risks, Issues, Decisions, Actions, Changes) log.
• Support transition-in activities by…