Change Management Analyst; Network Engineer Level II; Government

Overview

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video

and collaboration services for the full spectrum of operations.

AT&T has an opening for a Change Management Analyst to support the program’s configuration control board, customer's technical post implementation review, and root cause analysis of issues that arise during network maintenance from a technical and process prospective; as well as, engaging with internal and external stakeholders to process program maintenance activities through applicable local and enterprise channels.

• This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
• Support measurement and reporting for weekly and monthly meetings and as required.
• Experience with Service Now dashboards, tools, and reporting.
• Interface with and coordinate work taskings through customer managed ticket system.
• Collaborate with the Project Managers to integrate change management activities into the existing project plans.
• Identifies and tracks program risks and action items to closure, assessing risk and cost of changes.
• Ability to cover down for team lead in their absence.
• Assist the team lead in ensuring timely approval for all types of changes.
• Manage change and trouble tickets within the guidelines of the Change Management procedures.
• Create change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
• Work with project team for scheduling changes, and ensure change evaluation and release planning is effective.
• Support the team lead in efforts ensuring high performance and quality are consistent.
• Work with engineering and operations teams for evaluation of change during approval and after deployment.
• Vetting and when required, engaging with maintenance activity submitters on their requested maintenance submissions to ensure accurate and timely execution of planned activities.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include:
Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.

• Working knowledge of the Service Management basic functionality, workflows, and ITSM processes.
• ITIL V3 or V4 working knowledge.
• Strong knowledge of change management methodologies and best practices.
• Excellent communication and interpersonal skills.
• Solid understanding of product release methodologies.

• Prior experience as a change manager on a government program.
• ITIL V3 or 4 certification.
• IT networks background with a moderate understanding of network equipment, protocols, routing & switching.

Our Change Management Analyst (Network Engineer Level II) (Government) earns $89,200 - $194,778 yearly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  * Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical…