Tier 1 Operations Support Specialist

Job Overview

Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development—if you have a passion for making systems better, we need you!

As a site reliability engineer (SRE) on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self‑repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience.

Work with us as we help support our client’s missions with continuous and uninterrupted operation support.

• 1+ years of experience in a technical support role such as IT operations or help desk
• Experience performing initial troubleshooting for system, application, or network issues
• Experience using ticketing or incident management tools such as JIRA or Service Now
• Experience with Linux or Windows system administration fundamentals
• Ability to follow standard operating procedures and document actions
• Ability to work rotating round‑the‑clock shifts, including nights, weekends, and holidays
• TS/SCI clearance with a polygraph
• HS diploma or GED
• Ability to obtain a Security+ CE, SSCP, CCNA‑Security, or GSEC certification within 6 months of hire

• Experience monitoring enterprise systems, dashboards, logs, or mission applications
• Experience escalating incidents to higher‑tier teams
• Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
• Ability to work independently in a high‑tempo environment
• Strong verbal and written communication skills
• Security+ or Network+ certification
• Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Salary range: $62,000.00 to $ (annualized USD). The range is one component of the total compensation package.

Health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Non‑eligible employees may receive select offerings.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.