ServiceNow Systems Administrator

Service Now System Administrator

Work Location:

On-site — Chantilly, VA

Clearance Req.:
Active Top Secret/SCI (TS/SCI) required prior to start

Blue Sky Innovative Solutions, LLC is seeking a mid-level Service Now System Administrator to support a federal customer's enterprise operations Service Now instantiation. This developer-administrator hybrid is responsible for configuring and developing capabilities across the federal customer's Service Now enterprise product suite — including Service Catalog, Service Portal, SAMP, IRM, Discovery, and Service Mapping — while maintaining the operational integrity of the platform across development, test, and production environments.

Working collaboratively with the Senior Service Now Architect, Business Process Consultant, and ISSE, the System Administrator delivers configured solutions, maintains custom applications in App Engine, ensures clean, documented production deployments, and upholds the security and access control standards required for a classified, multi-domain government environment. The ideal candidate combines strong Service Now development skills with an operations mindset — comfortable both building capabilities and keeping them running reliably.

• Configure and maintain core Service Now modules in alignment with Government-approved requirements and business process designs, including Service Catalog, IT Asset Management (ITAM), Software Asset Management Platform (SAMP), Integrated Risk Management (IRM), Discovery, and Service Mapping.
• Design, build, and maintain Service Catalog items, variable sets, catalog client scripts, and workflows; configure and maintain Service Portal pages, widgets, and themes to support an enterprise-standard end-user self-service experience.
• Develop and support custom scoped applications using the Service Now App Engine, maintaining application lifecycle from development through production and supporting modifications as Government requirements evolve.
• Apply advanced scripting techniques — JavaScript/Glide Script in Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs — to deliver configured workflow behavior that cannot be achieved through OOTB configuration alone.
• Design and build automated workflows and process flows using Flow Designer; configure Work spaces and UI Designer components to deliver role-optimized user experiences for defined Government user personas.
• Configure and administer Discovery schedules, probes, sensors, and patterns to populate and maintain accurate Configuration Item (CI) data in the CMDB; administer Service Mapping to identify and maintain service-to-CI relationships.
• Configure and administer IRM module capabilities, including policy and compliance frameworks, risk assessments, and audit management workflows in alignment with the federal customer's risk management requirements.
• Draft and maintain test plans and test scripts for developed and configured capabilities addressing both technical reviewers and business end users; support UAT coordination in collaboration with the Testing and Training Coordinator.

• Administer and maintain the federal customer's Service Now platform across all environment tiers — development, test, and production — ensuring each environment is correctly configured, accessible, and maintained in alignment with its designated purpose.
• Ensure development and test environments continuously mirror the production environment configuration, without production content data, at all times; enforce and audit this parity proactively.
• Perform scheduled and on-demand Service Now instance clones to refresh lower environments from production, executing data scrubbing procedures to prevent production data from populating non-production tiers.
• Manage user accounts, groups, roles, and access control lists (ACLs) across all Service Now instances, implementing and enforcing least-privilege principles consistent with DoD access control requirements.
• Monitor platform performance, system health, and scheduled jobs; respond to alerts and anomalies; and maintain a proactive approach to…