Customer Enablement Specialist​/Technical Trainer, Spanish Speaking

JSI Overview

Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC;
Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multisource investigative environments—JSI has been protecting what matters for over 40 years.

The Customer Enablement Specialist / Technical Trainer is responsible for:

• Providing product training to customers
• Working directly with customers, often onsite, to educate and enable them to use the flexibility and capabilities of their JSI solutions
• Maintaining current knowledge of JSI products and incorporating updates into training and customer interactions
• From initial training through regular check‑ins with the Project Manager, ensuring customers are achieving their desired outcomes. You will help communicate ROI to customers and end users to ensure they are gaining value from their JSI solutions and increasing usage of features.
• Driving product adoption, maximizing value, and communicating outcomes to customers
• Supporting a world‑class customer experience, contributing to account renewal, and helping reduce overall operational costs for JSI

• Assisting with customer workshops for workflow configuration, outcome clarification, and user role definition
• Documenting and communicating all customer information gathered during engagements
• Contributing to the creation of customer workflows and standard operating procedures
• Developing, with the customer and account team, a Customer Success Plan that drives outcomes, solution usage, and account renewal

• Creating learning content such as training courses, eLearning modules, micro‑learning, case scenarios, tips, and hands‑on exercises
• Validating content to ensure relevance and accuracy, addressing needed fixes, and identifying gaps for supplemental content
• Coordinating and delivering training events at JSI facilities or customer sites
• Guiding new customers on best practices for using their JSI solutions based on their business needs, outcomes, and user base
• Helping existing customers maximize use of their deployed systems and increasing awareness of additional JSI features or solutions
• Conducting regular check‑ins to monitor product usage, adoption, and process evolution

• Bachelor’s degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master’s degree plus 6 years of relevant experience. Relevant experience must be from law enforcement, the military, or the intelligence community
• Professional Spanish language fluency
• Excellent communication, organizational, and facilitation skills
• US citizenship required
• Top Secret clearance preferred; minimum Secret clearance required, with the ability to maintain eligibility
• Ability to qualify for customer site access
• Ability to travel frequently, sometimes with short notice

• Experience training individuals and small groups with varied skillsets and intelligence backgrounds
• Familiarity with lawful intercept collection practices and intelligence cycles
• Experience writing or updating procedural documentation
• Working knowledge of the JSI product base
• Ability to communicate basic sales messaging, including delivering a basic demo

• Self‑motivated and able to manage multiple priorities
• Strong customer focus and commitment to providing an excellent experience
• Comfortable navigating and resolving conflict
• Strong analytical and problem‑solving skills with high attention to detail

• Regular travel (approximately 40 percent)
• Occasional evening and weekend work to meet deadlines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.