ServiceNow Engineering Lead

Overview

Canundra is seeking a Service Now Engineering Lead to join our team. This position is based in Chantilly, VA. A Service Now Engineering Lead will have significant experience with Service Now and Amazon Web Services (AWS) to lead all technical aspects of a large Service Now modernization and operations & maintenance (O&M) program. The program uses Service Now to provide agency-wide IT Service Management (ITSM) at a federal agency.

The agency's desire is to upgrade the current platform, improve monitoring and reporting of disparate datasets and metrics, and supplement service delivery with the integration of AI-enabled automated assistance. The Engineering Lead is responsible for the effective and efficient envisioning, integrating, configuring/tuning, and sustainment of the software and supporting processes essential to ensuring the required visibility into the end-to-end performance of supported infrastructure.

• Lead the technical aspects of a large Service Now modernization and O&M program.
• Oversee integration, configuration, tuning, and sustainment of Service Now software and supporting processes.
• Develop visibility into end-to-end performance of supported infrastructure and data metrics.
• Collaborate across teams to implement AI-enabled automated assistance and improve monitoring and reporting.

• Active/current TS/SCI with polygraph clearance is required.
• Bachelor’s Degree or higher in Science, Technology, Engineering, Mathematics (STEM) or related technical field.
• 3+ years of recent and relevant experience as a service provider, providing design, development, integration, configuration, and O&M of Service Now automation.

• Service Now certification(s), specifically CTA (Certified Technical Architect) and/or CMA (Certified Master Architect).
• AWS certification(s).
• Experience in training, integrating, and/or deploying AI chatbots.

• 11 Federal Holidays (12 if there’s an inauguration).
• 4 weeks (160 hours) paid time off.
• Fully paid health, dental, and vision insurance.
• Every hour counts:
  We pay for all hours worked beyond 40—whether it's solving a tough challenge or contributing to a proposal. We want you to love your work, but we’ll never expect you to work for free.

Canundra is an Equal Opportunity Employer that strives to attract and retain the best talent. We consider all qualified applicants, regardless of disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.