Help Desk Technician - TS​/SCI

Help Desk Technician

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: Technical Support Services

• Skills: Active Directory (AD), Help Desk Support, Technical Support
• Certifications: Security CE + - Comptia CERT - Comptia CERT
• Experience: 1 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end‑user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e‑mail systems.
• Provides phone and help‑desk support for local and off‑site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

• Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
• Security Clearance Level: TS/SCI with Polygraph.
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security.
• CompTIA Security+ CE is the preferred certification.
• In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA VA Chantilly

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans