ServiceNow -ServiceNow IT​/OT Asset Management; ITAM - Manager - Tech Cons

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY provides authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

• Play a client‑visible leadership role, showcasing your ability to motivate and develop your team and establish new client relationships.
• Identify and define user/customer requirements with a focus on developing user interfaces across mobile, web, and tablet platforms.
• Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
• Lead effective management and delivery of processes, solutions, and projects while focusing on quality and risk management.
• Engage regularly with external clients, actively participate in working sessions, and lead work streams from planning through execution and closure.
• Develop solutions to complex problems, recommend changes to policies, and establish procedures that impact your work area.
• Provide direction and feedback to team members, ensuring successful task completion.

• Act as an engagement or workstream lead across all aspects of a Service Now IT/OM Asset Management project.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OM Asset Management implementations.
• Analyze company’s IT/OM Asset Management people, process, and technology capabilities, and provide recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
• Experience with Service Now AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
• Familiarity with OT/IoT asset intelligence platforms such as Armis or similar.
• Shape AI‑enabled asset management roadmaps that improve visibility, compliance, lifecycle risk management, and business value.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4–6 years of relevant Service Now IT/OM Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Software Asset Management
  • Service Now Certified Implementation Specialist – Data Foundations
• 5+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Perfor…