Desktop Technician

Overview

Dexian has an immediate opportunity available for a Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

• Face-to-face support with end-users preparing, troubleshooting and/or distributing desktop computer devices and peripherals.
• Provide maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Provide the appropriate office support to coordinate and schedule new equipment installations.
• Monitor and update Service Now to ensure that all Service Level Agreements (SLAs) are met and make updates to Service Now asset records.
• Assist in coordinating, scheduling and performing relocations and re-installations of equipment.
• Perform periodic physical audits of end user computing devices to compare with Service Now's records (deployment location, storage location, and assignee information).
• Other duties may be required by the customer.

• 10+ years' experience performing the duties specified supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician.
• Familiarity with security requirements (ICD 503, DFARS, etc.).
• Advanced understanding of the following:
  • Active Directory (heavy account management)
  • UNIX (account management, permissions, etc.)
  • McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Troubleshooting HP systems-
  • Maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re) imaging using LANDesk or other imaging technologies
  • Data transfers using USMT
  • Inventory management, shipping and receiving, asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • Service Now ticketing system

Active Department of Defense security clearance at the Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph for consideration. U.S. citizens ONLY are eligible for a security clearance and this position.

• High school diploma required. College experience in related course of study, desired.
• Active IAT Level-2 Technical Certification (CompTIA Security+ or equivalent) maintained for the duration in this role, required.

• This is an on-site position based in Chantilly, VA.

• Dexian reasonably expects to offer $36.00 - $45.00/hour for this position based on skills and experience. Benefits include health, vision and dental insurance, matching 401k, generous PTO and time off, etc.

• Must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time management, and multitasking skills.
• Ability to be self-motivated and accountable in a fast-paced, independent environment.
• Excellent face-to-face customer service skills- at least 1 year experience in a customer service position, such as call center, retail, or other customer facing role.
• Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
• Able to process work quickly and accurately despite interruptions, changing timelines and priorities, on a regular basis.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Working knowledge of app/database ticketing systems.
• Position may require dexterity and ability to sit, stand, walk extended distances.
• Submit and pass a 10-year background, criminal history, drug screening, and fingerprint investigation.
• Valid U.S. driver's license/Real‑ clean driver's history.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.