IT Support

Responsibilities

• Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
• Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
• Providing 1st level support, and 3rd party proprietary applications
• Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
• Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
• Developing advanced knowledge of applications
• Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
• Participation in team meetings and projects as a technical resource
• Assist with various projects as needed
• Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
• Writing and/revising user training manuals and procedures
• Meet and maintain the managements provided service level agreements
• Other duties as requested by ECS Leadership

• High school diploma or equivalent
• 0-2 years of related experience

The expected pay for this role and location is $24.75 per hour.

ECS is an Equal Opportunity Employer. To learn more, clickhere.