Technical Trainer

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Work with customer teams and functional organizations to establish training content and objectives.
• Ensure training materials reflect current CACMS features, updates, and best practices.
• Create documentation for standardized data collection, inspection, and collaboration processes.
• Follow defined processes and document any issues or problems clearly.
• Provide daily status reporting to management and customers during training activities.
• Track training completion rates and maintain accurate records in learning management systems.
• Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.
• Communicate effectively with both technical and non-technical audiences.
• Coordinate training schedules, logistics, and participant communications.

• Bachelors degree in engineering, computer science, mathematics, education, business administration, or management information sciences.
• 5 years of experience in training and/or Information Technology.
• Experience delivering software applications training to end users in a classroom, one-on-one setting, virtual setting, or equivalent teaching environment.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, and effective decision-making.
• Ability to travel up to 25% domestically and internationally.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work independently and within small teams.
• Ability to follow defined processes and document issues or problems clearly.
• One or more technical certifications, such as Microsoft Certified Trainer, Microsoft Certified Educator, or MS Endpoint Administrator, highly preferred.
• Experience training end users on complex hardware and software solutions is highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams.
• Experience with Salesforce.