Field Service Technician

Overview

GovCIO is hiring a Field Support Technician to provide remote and on‑site technical support for the deployment, installation, integration, and sustainment of the Air National Guard’s (ANG) modernized Information Technology (IT) infrastructure across installations throughout the Continental United States (CONUS). This position is primarily on‑site with occasional remote flexibility within the United States, and requires travel up to 50% of the time.

• Install, operate, maintain, repair, and modify equipment, including systems and subsystems.
• Perform a variety of maintenance and technical support on products such as equipment, integrated systems, and software at customer and/or field locations.
• Analyze and evaluate products and related performance.
• Troubleshoot and diagnose malfunctions to resolve issues promptly.
• Install, upgrade, and remove products while ensuring coordinative engineering field changes.
• Maintain effective customer communications and relations, and provide on‑site training of customer support personnel.
• Assemble, install, and configure systems and equipment in accordance with site assessments and schematics.
• Complete system programming and optimization as part of the installation process.
• Perform routine system maintenance and analysis functions, including hardware configuration and component replacement.
• Provide on‑site end‑user training on system operation, maintenance, and limited troubleshooting.
• Travel frequently to customer sites and perform field technician service duties as assigned.
• Test, train, and field support customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Review system and network configurations to ensure successful implementation of services into production.
• Partner with developers and engineers to reduce recurring incidents.

High School with 9+ years of experience (or commensurate experience). Secret clearance required.

• Working knowledge of enterprise hardware platforms and common networking technologies.
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and customer service skills with the ability to support technical and non‑technical users.
• Ability to lift equipment up to 50 pounds, work in equipment rooms, and perform physical installation activities.
• Ability to travel up to 50% in support of nationwide deployment activities.

• Experience supporting Department of War (DoW), Department of Defense (DoD), National Guard, or other Federal Government IT environments.
• Familiarity with Active Directory, Microsoft 365, virtualization technologies, and enterprise networking equipment.
• Experience implementing Security Technical Implementation Guides (STIGs), security patches, and cybersecurity best practices.
• Experience using IT service management (ITSM) platforms such as Service Now.
• Experience installing, configuring, and troubleshooting desktops, laptops, servers, networking equipment, and peripheral devices.
• Experience supporting hardware refreshes, system migrations, or enterprise technology deployments.

USD $ - USD $ /Yr.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.