More jobs:
AI Platform Customer Service Engineer Security Clearance
Job in
Chantilly, Fairfax County, Virginia, 20151, USA
Listed on 2026-07-21
Listing for:
DCI Solutions
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
DCI Job Requirement for: AI Platform Customer Service Manager
Locations:
McLean, VA
Job Description
• Serves as an AI Platform Customer Service Manager and ML Engineer
• Support customers leveraging next-gen infrastructure to drive innovation in AI field
• Ensure customers achieve desired outcomes with our AI-powered solutions, by: ◦ Providing strategic guidance ◦ Technical support ◦ Relationship management
• Identify and address potential customer pain points
• Help customers maximize AI product value and achieve measurable success
• Work closely with stakeholders from engineering, sales, and program management
• Develop long-term relationships with customers
• Use information to develop targeted strategies for customer success
• Manage changes effectively and communicate with customers about updates
• Optimize resource utilization, and implement best practices for cluster tuning.
• Provide hands-on support with the following: ◦ Containerization & Orchestration ◦ Networking ◦ Security ◦ Performance and Optimization management ◦ CI/CD tooling ◦ Pipeline Design & Implementation ◦ Infrastructure as Code (IaC)
Qualifications:
• BS in Computer Science / Engineering (or related career field)
• Basic understanding of AI and machine learning concepts, such as: ◦ Data preprocessing ◦ Model training ◦ Deployment.
• Experience performing on-site installations, maintenance, and troubleshooting
• Experience explaining complex technical terms in a non-technical manner
• Data analysis skills and experience, including: ◦ Ability to interpret data metrics ◦ Track customer engagement ◦ Identify trends in usage patterns
• Experience gathering insights from customers about needs, pain points, and goals
• Experience developing targeted strategies for customer success
• Have current IAM Level II certification
* Ability to travel up to 20% of the time, as required, to Clearance Requirements
* Clearance:
Active TS/SCI with CI Polygraph Job Type: Full-time
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×