IT Support Manager - TS​/SCI

Description

Leidos is actively hiring an experienced IT Support Manager to join our team in Chantilly, VA. The role involves managing a 24/7 IT support operation and leading a team of Linux Systems Administrators. Prior experience in a similar role and experience with AWS are required. Active TS/SCI clearance is required.

• Manage daily IT support operations, ensuring 24/7 coverage.
• Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations.
• Monitor ticket volume and IT support performance metrics, analyze trends, and generate reports for program and customer management.
• Identify areas for improvement and implement strategies to enhance service quality and user satisfaction.
• Coordinate resources during escalated off‑hour issues.
• Oversee development, implementation, and administration of IT support staff training procedures and policies.
• Demonstrate ownership in troubleshooting and resolving technical issues and identifying trends and root causes.
• Develop partnerships with cross‑functional teams to improve hand‑offs, partner on strategic initiatives, and improve customer experience.
• Provide weekly team meetings and periodic 1:1 coaching for team members.
• Communicate with senior‑level clients as needed.

• Bachelor's degree and 8-10 years of prior relevant experience, or Master's degree with 6-8 years of prior relevant experience.
• Minimum three (3) years of experience maintaining cloud services, including Amazon Web Services (AWS).
• Minimum three years of experience serving in a Systems Engineer role, demonstrating understanding of system architecture, design, and root cause analysis.
• Minimum three years of experience managing a team that maintained high operational availability of a web‑based application.
• Minimum two years of experience managing a Tier 2 IT Support function, including briefing leadership at the senior/executive level, government or commercial.
• Ability to consolidate monthly metrics into slides for presentation to all levels of program and customer management.
• Active Security+ certification or ability to obtain one prior to starting.
• Active TS/SCI clearance and ability to be approved for Poly.
• Strong problem‑solving and decision‑making skills.
• Self‑starter with ability to work in a team environment and independently.
• Deep understanding of COTS integration and custom code development.

• Oracle IdAM production experience.
• Linux/UNIX experience.
• LDAP experience.
• PKI, OAuth, SAML and OIDC authentication experience.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.