Senior Operations Support Technician

Senior Operations Support Technician

Chantilly, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.

Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

As a Senior Operations Support Technician, you will directly contribute to the success of critical client missions.

• Working within a small team, you will interface directly with operational clients and other support technicians to ensure tasks are completed promptly and in compliance with policy.
• You will develop new ways of solving problems and contribute to training your customers to enhance their mission effectiveness.

• 10 years of experience supporting sensitive client operations
• Demonstrated familiarity with policies and systems specific to sensitive operations support
• Independent, diligent, and process-oriented work style

• Creating and updating project documentation, to include SOPs and status reports
• Experience in creating and delivering training materials
• Experience communicating with executives

• An active TS/SCI with polygraph is required

The base pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is $158,900 - $195,000 USD.