Customer Service Support Specialist - TS​/SCI Polygraph

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

• Skills: Cisco VPN, Linux, Local Area Network (LAN), Microsoft Windows, Wide Area Network (WAN)
• Certifications: None
• Experience: 5+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related experience.
• Required
  
  Skills & Experience:
  
  
• Strong understanding of LAN/WAN architectures and proven ability to diagnose and resolve network issues.
• Hands‑on experience with VPN technologies, including Cisco VPN and comparable client solutions.
• Demonstrated excellence in customer service and end‑user support.
• Experience delivering technical support across diverse systems and environments.
• System administration experience with both Windows and Linux operating systems.
• Proficiency in troubleshooting hardware, telephony, and video conferencing equipment.
• Experience deploying, configuring, and validating hardware and software components.
• Skilled in using enterprise ticketing and incident‑management systems.
• Practical experience supporting and maintaining Windows OS environments.
• Practical experience supporting and maintaining Linux OS environments.
• Security Clearance Level: TS/SCI with Polygraph
• Desired Skills and Experience
• Demonstrated adherence to exceptional security practices, including handling Restricted Handling (RH) data.
• Experience supporting specialized systems such as FSA3 and FiCE.
• Certification as a Data Transfer Officer.
• Certification as a Krypto Handling Technician.
• Training or experience supporting special “Back Room” operational requirements.
• Advanced training in FSA3 and FiCE architectures, including associated troubleshooting procedures.
• Location: Chantilly, VA - On Customer Site
• U.S. Citizenship Required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA VA Chantilly

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans