User Engagement Engineer SME
Listed on 2026-07-24
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IT/Tech
Technical Writer, Data Analyst, IT Consultant, IT Business Analyst
User Engagement Engineer Subject Matter Expert (SME) on the Chinook Program
Make an Impact Where Technology Meets National Security
Imagine a role where your technical expertise doesn't just improve software, it transforms how intelligence professionals accomplish missions that matter. At Leidos, you'll work alongside some of the nation's brightest engineers, analysts, and mission partners to deliver innovative capabilities that directly support an Intelligence Community customer.
As a User Engagement Engineer SME on the Chinook Program, you'll serve as the critical bridge between mission users and technical teams, ensuring cutting-edge geospatial and intelligence solutions are intuitive, effective, and aligned with evolving operational needs. If you're passionate about solving complex challenges, collaborating with diverse stakeholders, and shaping products that have real-world impact, we'd like to hear from you.
Position Summary
The User Engagement Engineer SME is responsible for driving user-centered engagement across the Chinook Program by partnering closely with Intelligence Community stakeholders, system engineers, developers, product managers, and mission users. This role ensures operational requirements are translated into actionable technical solutions while maximizing user adoption, mission effectiveness, and customer satisfaction.
The ideal candidate combines exceptional communication skills with strong technical knowledge, systems thinking, and experience supporting enterprise or Intelligence Community environments.
Position may be performed in the following locations below. Please note Gaithersburg, MD is the program's primary work location.
- Gaithersburg, MD
- Alexandria, VA
- Chantilly, VA
- Englewood, CO
- St. Louis, MO
- Tucson, AZ
Required:
Top Secret with the ability to obtain SCI, as well as a Polygraph.
Primary Responsibilities:
- Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
- Work closely with customer stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
- Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
- Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
- Champion human-centered design principles and advocate for an exceptional user experience.
- Support Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing.
- Coordinate User Acceptance Testing (UAT) and operational evaluations.
- Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
- Identify usability issues and recommend enhancements based on user feedback and mission priorities.
- Present technical information to both technical, non-technical and executive audiences.
- Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
- Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
- Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
- Stay current with customer missions, technology advancements, and industry trends to provide best practices and recommendations.
- Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.
Basic Qualifications:
- US citizenship is required per contract.
- Bachelor's degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master's with 10-13 years of prior relevant experience.
- 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on our customer or similar intelligence agencies.
- Strong knowledge of…
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