IT Support Technician Security Clearance

Position: IT Support Technician with Security Clearance
Recro, a Certified Small Business, helps federal agencies achieve their goals through IT infrastructure, cybersecurity, Dev Ops, cloud services, and digital transformation. We prioritize innovation, employee growth, and a collaborative work environment, guided by our core value - to make a difference. Currently, Recro is seeking a motivated, career and customer-oriented IT Support Technician join our team in Chantilly VA.

Clearance
• T S/SCI FS Poly

Responsibilities include:

* Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.

* Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments.

* Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.

* Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.

* Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.

* Travel locally between customer sites and support temporary assignments as needed.

Minimum Qualifications:

* Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.

* Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.

* Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.

* Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations.

* High School Diploma with 6+ years of experience, an Associate's Degree with 4+ years of experience OR a Bachelor's Degree with 2+ years of experience.

Preferred Qualifications:

* Experience supporting standalone (non-ELA) customer environments.

* Familiarity with OCS lockdown scripts and system security hardening.

* Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.

* Experience with workstation imaging and automated deployment tools.

* Knowledge of endpoint lifecycle management and software license administration.

* IAT Level II certification (Security+ CE or equivalent).

Shift:
* Work and 8 hour scheduled shift between the hours of 6:00 AM - 6:00PM. Occasional after-hours support as required by mission needs. Shift may vary based on support required Benefits at Recro:
* 100% paid medical, dental, and vision
* 401k - 6% matching and 401k profit sharing
* PTO - 120 Hours
* Federal Holidays
* Education and Tuition Reimbursements
* Wellness Benefits
* A lot of cool gear! Working at Recro
* A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
* A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.

* A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
* A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.