ServiceNow Software Designer

The Digital Modernization Sector at Leidos has an opening for an Service Now Software Designer to support a key program. The Service Now Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.

Job Duties /Responsibilities:

* Deploy, administer, develop, and integrate the Service Now suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.

* Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver Service Now features; participate in stand-ups, sprint planning, reviews, and retrospectives.

* Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs.

* Design and implement integrations between Service Now, Cisco Network Services Orchestrator (NSO), GOTS,and other enterprise tools using REST/SOAP APIs, Integration Hub, and MID Server.

* Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.

* Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.

* Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.

* Support the automation of Service Now deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and Power Shell; assist in creating test, validation, and verification scripts.

* Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.

* Conduct system performance analysis and tuning to optimize configurations and throughput.

* Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.

* Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.

* Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Basic Requirements

* Required Clearance: TS/SCI with Poly

* Candidate must have 10 years of experience that can be a combination of work history and Education. This equates to a Doctorate and 3 years, a masters and 4 years, a bachelors and 6 years, an associates and 8 years or HS diploma and 10 years.

* Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

* Able to work independently with both local and geographically diverse team members.

* Using effective time management skills to meet deliverable timelines.

* Must have at least 1 year of relevant Service Now experience that can be a combination of work history, education, and training.

* The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of Service Now system development lifecycle.

* Experience with at least one of (Agile, Scrum, SDLC).

* Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively.

* Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.

* Strong communication skills for working effectively with clients and team members.

* Strong organizational skills, including attention to detail, multitasking and critical thinking skills

* Skilled in working within a team environment within a professional office setting.

* Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.

* Strong written and verbal communication skills.

* Working knowledge of Service Now or other ITSM platforms.

* Experience working with Microsoft Office products:
Word, Excel, PowerPoint, and Outlook.

Desired

Qualifications:

* Certification:
Service Now Certified System Administrator.

* Cross platform and integration experience:
Windows, Linux, Android, Juniper, and Cisco.

* Experience developing and scripting within Service Now using languages such as JavaScript, as well as integrating Service Now with external systems using Java, Python, Perl or Powershell.

* Experience with databases including MariaDB.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving…