Technical Project Manager​/Service Delivery Lead

Technical Project Manager / Service Delivery Lead

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Technical Project Manager / Service Delivery Lead to join our team within Public Sector.

Our team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Work Location:

Chantilly, VA

Clearance:
Top Secret/SCI with CI Poly

What will you be doing?

Technical Project Manager / Service Delivery Manager for classified Intelligence Community cloud, desktop, compute, network, and storage Managed Service Provider (MSP) environments.

Responsibilities:

• Serve as MSP technical project manager for ongoing initiatives and new service development
• Define project and service scope, objectives, deliverables, and acceptance criteria
• Lead onboarding of new services into the MSP operating model
• Develop and manage schedules, work plans, resources, budgets, and project costs
• Coordinate readiness reviews, pilots, operational acceptance, and production transition
• Ensure support models, documentation, training, and operational handoff
• Provide stakeholder updates and manage risks, issues, dependencies, and changes
• Monitor project and service performance and drive continuous improvement
• Coordinate internal teams, vendors, service owners, and business stakeholders