Email Services Specialist

Job Title:

Email Services Specialist

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US

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* The Opportunity:

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* The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated  
** Email Services Specialist
** to support the mission objectives and needs of the customer, the Defense Intelligence Agency.  The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

** Responsibilities:*
* + Serves as key member of global, 24/7 operations team to deploy, operate, and maintain efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrations

+ Monitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabrics

+ Monitors and manages availability, resiliency, and reliability of email components and configurations per message delivery SLAs

+ Monitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email delivery

+ Enforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulations

+ Coordinates with other Operations teams on data and storage performance for email services

+ Manages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end services

+ Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives

+ Collaborates with Engineering teams and customer stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable

+ Executes Tier 3 level activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions

+ Monitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problems

+ Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules

+ Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information

+ Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems

+ Uses Lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologies

+ Develops test cases and scripts for Beta and Acceptance tests for all designs and component configurations; uses Lab facilities to ensure complete test coverage and positive outcomes before component for deployment

+ Manages transfer of engineered solutions from Engineering teams throughout Acceptance testing and Blue/Green fielding

+ Coordinates with Engineering personnel for advanced troubleshooting and break/fix services within areas of experience

+ Provides continuous patch management for email infrastructure across all networks and…