Cybersecurity Systems Engineer; ServiceNow​/Cloud) w​/TS

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Chantilly, VA, US

• Administer, configure, maintain, and optimize the enterprise Service Now platform.
• Perform Service Now application administration and implement required patches, updates, and critical system changes.
• Plan and execute annual Service Now platform upgrades.
• Configure and customize Service Now functionality to meet evolving customer and mission requirements.
• Troubleshoot Service Now performance, functionality, configuration, and integration issues.
• Identify opportunities to automate manual processes and improve Service Now workflows.
• Perform Linux operating system administration, maintenance, configuration, and troubleshooting.
• Support and administer AWS cloud environments and associated services.
• Develop, configure, troubleshoot, and maintain AWS Lambda functions.
• Configure and support Amazon API Gateway and associated integrations.
• Engineer scalable and secure cloud-based solutions supporting enterprise applications.
• Troubleshoot infrastructure, application, connectivity, and cloud-service issues across integrated environments.

• Administer and maintain MariaDB database environments hosted within Amazon RDS.
• Monitor database availability, performance, connectivity, security, and reliability.
• Support database configuration, maintenance, backup, recovery, and troubleshooting activities.
• Ensure application and Service Now integrations can securely and reliably access required data.

• Design, build, maintain, and troubleshoot APIs connecting Service Now and other enterprise applications.
• Integrate Service Now with third-party tools, internal databases, and cloud resources.
• Support LDAP configuration and administration for secure enterprise authentication and identity management.
• Troubleshoot authentication, authorization, API, and system-to-system integration issues.
• Apply secure engineering practices to protect sensitive data exchanged between interconnected systems.

• Understand, support, and navigate Continuous Integration/Continuous Deployment (CI/CD) pipelines.
• Support automated application build, testing, integration, and deployment processes.
• Coordinate application and configuration releases across development, test, staging, and production environments as applicable.
• Assist with troubleshooting deployment failures and configuration issues.

• Apply AI fundamentals to accelerate application development, scripting, automation, and technical problem-solving.
• Evaluate opportunities to incorporate AI capabilities into Service Now applications and workflows.
• Develop or integrate AI-enabled functions that reduce repetitive manual processes and improve operational efficiency.
• Support responsible implementation of emerging AI capabilities within applicable customer cybersecurity and information-assurance requirements.

• Active TS/SCI security clearance with a current CI Polygraph.
• Demonstrated experience supporting enterprise IT systems in secure or mission-critical environments.
• Experience with Service Now administration, development, configuration, or integration.
• Working knowledge of Linux operating system administration.
• Experience supporting AWS cloud environments.
• Experience developing or supporting system integrations and APIs.
• Ability to troubleshoot complex technical issues spanning applications, infrastructure, databases, and cloud services.
• Strong written and verbal communication skills.
• Ability to work…