Customer Service Support Specialist - TS​/SCI Polygraph

Adobe Captivate, IT Hardware, IT Help Desk, Microsoft Office

• Type of Requisition:
  Regular
• Clearance Level Must Currently Possess:
  Top Secret SCI + Polygraph
• Clearance Level Must Be Able To Obtain:
  None
• Public Trust/Other
  
  Required:
  
  None
• Job Family: IT Infrastructure and Operations
• Skills:
  
  Adobe Captivate, IT Hardware, IT Help Desk, Microsoft Office
• Certifications:
  
  None
• Experience:
  
  3+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience:
  
  3+ years of related
• Required
  
  Skills & Experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand- alone tablets to include operations & maintenance and to keep system security plans up-to-date
• Security Clearance Level: TS/SCI with Polygraph
• Desired Skills and Experience
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems.
• Location:
  
  Chantilly, VA - On Customer Site
• Hours:
  
  M-F 7:00 am-3:00 pm
• U.S. Citizenship Required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT

#JET

#

The likely salary range for this position is $92,307 - $124,886. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

40

Less than 10%

Onsite

USA VA Chantilly

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability…