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ServiceNow CSM SME — Storefront Lead; TS/SCI
Job in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-08-31
Listing for:
New River Systems Corporation
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Consultant, Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
New River Systems Corporation seeks a Customer Service Management (CSM) / Storefront Functional SME to lead the functional design of a DIA customer-facing storefront. You will shape the customer and account model, catalog, and ordering/fulfillment experience across multiple releases, including service portal widgets and approval workflows.
The role touches frontend UX design standards and SLA/breach logic, with strong Service Now expertise and DoD/CSM certifications preferred.
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