NMS ServiceNow Software Designer, IT Software Developer III
Job in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-09-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
Systems Engineer, IT Project Manager, IT Consultant, IT Support
Job Description & How to Apply Below
- Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
- Oversee and guide team members in the deployment, administration, development, and integration of the Service Now suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
- Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
- Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
- Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
- Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
- Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
- Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
- Guide the automation and orchestration of Service Now deployment activities using modern tools and methods (Ansible, Python, Terraform, Power Shell), and mentor the team in best practices for testing, validation, and verification.
- Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
- Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
- Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
- Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
- Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.
- Candidate must have 16 years of experience that can be a combination of work history and education.
- Must meet Information Assurance Technical (IAT) Level 2 certification requirements.
- Must have at least 5 years of relevant Service Now experience that can be a combination of work history, education, and training.
- Must have Certification:
Service Now Certified System Administrator. - Must have at least one other advanced Service Now certification.
- Team Leadership experience.
- The candidate must be highly motivated.
- Able to work independently with both local and geographically diverse team members.
- Must also have experience working within concept, design, engineering, production, and sustainment phases of Service Now system development lifecycle.
- Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
- Proven experience automating the implementation and configuration of Service Now technologies to support large scale enterprise solution deployments and configuration management efforts.
- Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
- Excellent client-facing and internal communication skills.
- Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
- Excellent and clear written documentation skills.
- Excellent self-study to achieve advanced training as required by the team and the program.
- Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
- Working knowledge of Service Now or other ITSM.
- Experience working with Microsoft Office products:
Word, Excel, PowerPoint, and Outlook. - Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
- Demonstrated experience developing and scripting within Service Now using languages such as JavaScript, as well as integrating Service Now with…
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