Systems Administrator - Sustainment Engineer Chantilly, VA,

## Systems Administrator
- Sustainment Engineer Chantilly, VA, USApply Now Find out how well you match with this jobJob :
332529

Job Title:

Systems Administrator
- Sustainment Engineer Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

None Type of Travel:
None *
* * The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management (ITSM) platform  administration experience and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of Service Now. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.

Position Responsibilities:

• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.  
• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.  
• Assists deployment team with approved release packages and break-fix solutions on Service Now in accordance with Configuration, Change, and Release Management policies and procedures  
• Assists with developing installation instructions and supporting documentation to affect system design deployments  
• Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution  
• Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues

Required Qualifications:

• An Active TS/SCI Clearance with Polygraph  
• Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire  
• A Bachelor's Degree in Computer Science, Information Technology, or related field and 5 years' work experience  
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions  
• Strong analytical and strategic thinking skills with a service-oriented mindset  
• Good team player with a strong willingness to participate and help others  
• Ability to prioritize in a fast-moving environment with ahigh sense of urgency and self-motivation    Desired

Qualifications:

• Experience with managing work tasks via Service Now  
• Experience with enterprise technologies such as Splunk and Amazon Cloud services  
• Experience with virtual infrastructure and containerization
- ** What You Can Expect:
**** A culture of integrity.
** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
** An environment of trust.
** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
** A focus on continuous growth.
** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
** Pay Range**:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage…